What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-7 days production time for your order to ship out, average shipping times are 2-3 days.
Tracking numbers will be updated 1-2 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at CUSTOMERSERVICE@PNUTCO.COM.
I am not in love with my order, can it be returned?
We offer a 100% money back guarantee, if the product is unopened, and unused. We give you 14 days after your package was delivered to send it back to us for a full refund after. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
What if the package is arrived damaged?
We offer a 100% money back guarantee, or we can send you a replacement. You must contact us at firstname.lastname@example.org within 48 hours of package delivery. In your email you must include pictures of the damage, and state what the issue is. Please Include a name and order number in the subject of your email.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please email us informing us of the return and get it returned to us within 14 days of receiving it to get a full refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply send us an email to email@example.com with . Once you double check if the address given is wrong kindly notify us via email at firstname.lastname@example.org. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times typically 3-5 days once the package is dropped off with the mail carrier.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to email@example.com and we will be happy to assist you in any way we can. We do receive a large number of emails, if you wish to get a prompt response please attach your order number and address with the problem clearly stated, thanks.